On these pages, you will find the terms for using our products and services. We aim to provide our customers with the best possible experience, but we have summarised these terms to ensure legal compliance.
The terms apply to all agreements we enter into as Easyform / Commeo ApS (VAT-number: DK43211153), as the company behind them.
Link to our Data Processing Agreement
Easyform (The Company / we / us) provides software and digital solutions. This is offered through an online system (the Application), as well as through a range of products and services. In addition to the Application, the Company operates various online channels (Websites), etc. These terms (Terms) apply to all offers, orders, and deliveries of products, services, and licences, as well as all use of our Application and websites. Note that special terms may apply in addition to these Terms for individual products and/or services. When you use one or more of our products and services, you are covered by all the terms mentioned in this document, as well as documents we link to from here.
§1 – Commencement
The customer accepts these Terms by using the Application or if the customer otherwise enters into an agreement for the use of the Application or the purchase of other products or services, e.g., through verbal or electronic confirmation or signed offer or order confirmation.
§2 – Products/services
The customer has the right to use the products/services described in the Application or that the customer has received an offer for. The individual functions of the Company’s products/services are always under development, and a description of these can be seen on the Company’s Websites.
The customer is not entitled to products/services beyond what is mentioned in the Application or what the customer has received an offer for. The customer is also not entitled to general maintenance or support on their website after delivery. The Company may, in some cases, offer the customer to try the Application for a limited period without charge. It is the customer’s responsibility to test the Application during the trial period, and the customer is therefore not entitled to functions and/or services that are not available in the Application at this time if the customer continues to use the Application thereafter.
§3 – Prices and offers
The price for the agreed products/services is based on the prices applicable at the time of the agreement for labour, licence fees, materials, etc. All prices are in DKK, GBP or EUR and exclude VAT.
Offers are generally valid for 4 weeks unless otherwise stated.
§4 – Payment terms
All payments are generally invoiced monthly or annually in advance unless otherwise agreed. The Company can change the invoicing period as needed without notice. Failure to make timely payment may result in the transfer of the case to collection and reminder letters. A reminder fee of DKK 100.00, GBP 20.00 or EUR 20.00 will be charged for each reminder letter, which cannot be credited. If payment is not made after the 2nd reminder, the claim will automatically be transferred to collection. In the event of non-payment of any claim, the Company is entitled to block the Customer’s access to the Application without notice and to stop the delivery of other products and services to the Customer until full payment is made. Upon reopening products/services, the Customer will be charged a reopening fee based on hourly rates and current hourly prices.
§5 – Retention of title, rights, and marketing
Data about products in the Application, which the Company has collected or otherwise produced, belongs to the Company. If this agreement is terminated or otherwise ceases – regardless of the reason – the Customer has no claim to receive or retain this data or a copy thereof. All rights to use “Easyform” and associated trademarks, domain names, etc., belong exclusively to the Company. The Company has the right to use the Customer’s name and trademark in connection with marketing the Application and the Company’s other products.
§6 – Customer data
The Customer owns and can freely dispose of data in the Application. If the subscription is terminated, the Customer can request to receive the Customer’s data in raw database form for a fee. After the subscription ends, the Company has no obligation to store the Customer’s data or to deliver it. Ownership of data transfers to the Company in the event of non-payment. The information the Customer enters into the Application is treated confidentially and is not disclosed to third parties unless required by court order or other authority. Data in the Application may be used by the Company for statistical purposes and to develop and deliver certain functions in the Application, without being identifiable. The Customer can also request data export that does not infringe on property rights, for a fee.
§7 – Operational stability
The Company strives for the highest possible operational stability but is not responsible for outages or operational disruptions, including disruptions beyond the Company’s control. This includes equipment failures, power outages, internet connection failures, telecommunication failures, or similar issues. The Company strives to restore normal operations as quickly as possible in all cases. The Company is not liable for interruptions of any kind and cannot be held financially responsible for this.
§8 – Software and licences
For third-party software, refer to the provided software’s EULA (End User Licence Agreement), which is accepted by the Customer upon use. The Company cannot be held liable for any form of compensation in connection with third-party installed products and licences. The Company also cannot be held responsible for changes to data, appearance of programs, or similar. Software is delivered via the Company or via suppliers, partners, and the Company as a whole. Software is provided as software-as-a-service and is continuously updated automatically. Changes in functionality always take into account the Customer’s use of it, but there is no guarantee for changes in procedures, flows, or similar for the Customer. For licence-based software, the Customer exclusively purchases/rents the right to use the software. Any form of copying, modification, reverse engineering, decompilation, or disassembly, lending, or reproduction of the software and associated programs and source codes is prohibited. The Customer is obliged to instruct employees and others who have access to the software about the content of this end-user agreement.
§9 – Termination
All terminations must be made with notice of the current month plus 2 months. Termination must be made in writing by letter or electronic mail.
§10 – Regulation
The Company adjusts pricing for future products/services at least once a year. This also applies to subscription prices, which are automatically adjusted without notice each year on January 1st by a minimum of 3% per annum. Pricing, as well as the composition and content of subscriptions and additional services, may also change with one month’s notice.
§11 – Liability and Force Majeure
The Customer must indemnify the Company against any claim directed at the Company by the Customer’s customers arising from delays or defects in the delivered goods. The Customer warrants the legality of the Customer’s goods, name, and logo, including with respect to third-party rights. The Customer must accept that the Application and/or the Company’s products may be unavailable to the Customer and its customers during changes, maintenance, etc.
In case of delay or defects in the delivered products/services, the Company has no liability for loss of operations, goodwill, profits, or other indirect losses, including losses arising from the Customer’s legal relationships with customers and third parties. Liability is financially limited to the Customer’s payment for the Application for 12 months.
The Company is not liable to the Customer in the event of force majeure, such as errors, outages, or other operational disruptions beyond the Company’s control. The Company is also not liable for third-party solutions and integrations that are available and/or integrated with the application.
The Application is delivered with support included as standard. The support function aims to address urgent issues that prevent customer transactions from being completed. Inquiries can be made to the company’s email or phone on weekdays from 9-17. After the specified times, support is charged per hour started at the current hourly rate. Inquiries are attempted to be answered as quickly as possible, but technical tasks may be complex and require further investigation, which may result in longer response times.
Note that tasks outside the Support function may be billed. This includes support and assistance with coding, data import/export, third-party software, other IT products, and assistance with equipment and software that the Customer has procured and/or used.
§12 – Confidentiality
The Customer must not disclose confidential information to external third parties without the Company’s prior written consent. The Customer must at all times and at their own expense take all reasonable measures to prevent the disclosure of or unauthorised access to confidential information. The Company’s price structure and the content of this agreement as a whole are considered confidential information.
§13 – Governing Law and Jurisdiction
This agreement is governed by Danish law. Disputes arising from this agreement that the parties cannot resolve amicably or through mediation must be brought and heard at the Court in Odense as the first instance, regardless of which party brings the case.
§14 – Amendments to Terms
The Company reserves the right to continuously amend the applicable Terms in any respect. The applicable Terms will always be available on the Company’s website. Any changes to the Terms will be published on the Company’s website. Use of the Application after a change to these Terms constitutes acceptance of such amended Terms. It is the Customer’s obligation to stay updated on changes to the Terms.
§15 – Validity
These terms are valid from May 1, 2024, and replace previous terms.